Terms & Conditions

 

Effective Date: May 17, 2023

Welcome to Bakhory.com. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Introduction

Bakhory.com is operated by Bakhory, a company based in Dubai, United Arab Emirates. We specialize in luxury aromatherapy products, including agarwood sticks, incense, perfumes, and related accessories.

2. Use of the Website

You agree to use Bakhory.com for lawful purposes only. You must not use our site in any way that breaches any applicable local, national, or international law or regulation.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content on the site are error-free. If a product offered by Bakhory.com is not as described, your sole remedy is to return it in unused condition.

4. Orders and Payments

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

• Pricing: Prices are listed in AED and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which will be added at checkout.

• Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. Payment must be received in full before products are dispatched.

5. Shipping and Delivery

• Processing Time: Orders are typically processed within 2-3 business days.

• Shipping: We offer worldwide shipping. Delivery times vary based on destination. For detailed information, please refer to our Delivery Information page.

• Delays: We are not responsible for delays caused by customs clearance or other factors beyond our control.

6. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the product within 7 days of receipt, provided it is unused, unopened, and in its original packaging. For more details, please visit our Returns page.

• Refunds: Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.

7. Intellectual Property

All content on Bakhory.com, including text, graphics, logos, images, and software, is the property of Bakhory and is protected by applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.

8. Limitation of Liability

Bakhory shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our website or products.

9. Indemnification

You agree to indemnify and hold harmless Bakhory, its affiliates, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

11. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the site constitutes acceptance of the revised terms.

12. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

• Email: info@bakhory.com

• Phone: +971 4 433 2991

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Note: This Terms & Conditions document is provided for informational purposes and does not constitute legal advice. It’s recommended to consult with a legal professional to tailor the terms to your specific business needs and to ensure compliance with all applicable laws and regulations.