Delivery Information

Effective Date: May 17, 2023

At Bakhory, we are committed to delivering our premium luxury aromatherapy products to customers worldwide with efficiency and care. Below are the details of our shipping and delivery policies.

1. Shipping Destinations

We offer worldwide shipping, including but not limited to:

• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain

• Asia: India, Pakistan, Bangladesh, Sri Lanka, Malaysia, Singapore

• Europe: United Kingdom, Germany, France, Italy, Netherlands, Spain

• North America: United States, Canada

• Other Regions: Australia, New Zealand, South Africa

Note: If your country is not listed, please contact our customer service to confirm shipping availability.

2. Shipping Rates

• United Arab Emirates: Free shipping on orders above AED 199. For orders below this amount, a flat rate of AED 20 applies.

• International Shipping: Shipping rates vary based on destination, weight, and shipping method selected at checkout. Exact shipping costs will be calculated and displayed during the checkout process.

3. Delivery Timeframes

• Processing Time: Orders are typically processed within 1-2 business days.

• Estimated Delivery Times:

  • UAE: 1-3 business days

  • GCC Countries: 3-5 business days

  • International Destinations: 5-10 business days

Please note that delivery times are estimates and may vary due to customs clearance procedures and other unforeseen factors.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. 

5. Customs, Duties, and Taxes

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Bakhory has no control over these charges and cannot predict their amount.

6. Delivery Issues

If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact our customer service team promptly at:

• Email: info@bakhory.com

• Phone: +971 4 433 2991

We will work diligently to resolve any issues to your satisfaction.

7. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the product within 7 days of receipt, provided it is unused, unopened, and in its original packaging. For more details, please visit our Returns Policy page.

---

Note: This Delivery Information is provided for informational purposes and does not constitute legal advice. It’s recommended to consult with a legal professional to tailor the policy to your specific business needs and to ensure compliance with all applicable laws and regulations.